Putting doctors first: Our approach to candidate care

Tuesday, May 2, 2023

We are excited to announce the launch of our new candidate care service, which is designed to provide better communication, increased accessibility, prompt payments, and excellent customer service. Our team is committed to ensuring that our candidates have a positive experience from start to finish, and we can't wait to share more about our new service with you.

What is candidate care?

Candidate care is a team within the A&E Agency who are dedicated to providing exceptional communication and support to our doctors. We are committed to delivering an elevated level of service and ensuring you have the best possible support so that you can focus on providing the best care to your patients or enjoying your time off without worrying about chasing payments or timesheets. 

Why have we implemented a candidate care team?

Each quarter we ask our doctors to complete a survey to share their experiences and areas we can improve on. The survey highlighted an opportunity for improvement in communication, so we implemented our candidate care service to action the improvements you would like to see.

We believe that this new team will not only improve communication but also provide many benefits to you, including faster response times and increased accessibility. We are excited to introduce this new initiative and look forward to continuing to work closely with you to provide the best possible care.

What do candidate care do?

Candidate care coordinators are committed to ensuring that our locum doctors have the best experience possible. We understand that working as a locum can be challenging, which is why we are here to support you every step of the way. Our team will regularly check in with you to ensure that everything is going smoothly and that you have all the resources you need to succeed.

One of the biggest benefits of our candidate care service is that you will have a single point of contact who is dedicated to your experience. This means that you will always know who to contact if you have questions or concerns, and you can rest assured that you will receive a prompt and helpful response.

Finally, our candidate care team is dedicated to ensuring that you are paid accurately and on time. We understand that getting paid is a top priority for our locum doctors, and we will work tirelessly to ensure that your payments are processed quickly and efficiently. We want to make sure you have more time to spend doing the things that matter to you and remove the hassle of chasing timesheets and payments.

In conclusion, our candidate care service is designed to provide our locum doctors with the best customer service possible including regular check-ins, timesheet management, payment processing, and a higher level of communication and dedication.

How do I sign up with A&E Agency?

If you are a doctor and looking for locum work with an agency committed to excellence, register with A&E Agency today. At A&E Agency, we’re passionate about the quality of our people and proud of the services we provide. We’re committed to providing our doctors with the best opportunities. Trust is a hugely important factor in achieving this which is why we’ve invested time to build long-term relationships with both our clients and our candidates who know we’re not just in it for the quick wins.